SHIPPING AND HANDLING
MOD&SOUL appreciates your business, and therefore offers FREE shipping on all orders over $50 within the USA. All orders will ship via United States Postal Service/UPS/Fedex. Tracking will be provided via email when your order is processed. All orders shipping to P.O. Boxes, APOs and FPOs ship via the United States Postal Service.
Shipping under $50 is a $3.99 flat fee.
GIVING A GIFT?
At checkout you will see a section called "additional instructions". Please leave a note saying "gift", and we will make sure not to include any price information with the package.
All orders are fulfilled and shipped the same day, or in some cases within 1 business day Monday - Friday. If items are marked as "pre-order", they will either have a set ship date listed, or they usually ship within a week. We also ship on Saturdays, if the order is received before 10AM EST. You will receive a shipping confirmation with a tracking number once your order is shipped.
Packages are received within 2-5 business days anywhere in the country. The transit times below are only estimates.
Please note that we cannot guarantee ship times, as this is out of our control. Delays are sometimes caused by inclement weather, or other reasons we are unable to affect. if you notice that your package is significantly delayed, or you see errors, or no updates when you track your package, please contact us immediately, so we can look into the issue and get your package to you as soon as possible.
Please note that we are not responsible for lost packages that are confirmed as delivered. A lost package claim can be filed on the shipper's website.
If you have an urgent order and you are not sure about the transit times, we are happy to give you an arrival estimate and find the best shipping solution for you. Contact us email@example.com
STANDARD SHIPPING TRANSIT TIMES ($3.99 under $50 - Free over $50)
East Coast 1-2 Business Days
Midwest 2-3 Business Days
West Coast 3-5 Business Days
We ship all over the world with USPS First Class Airmail. Your shipping cost will be calculated at checkout. International orders over $75 ship FREE. If your order exceeds $400, please contact us to arrange for a different shipping option.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
Typical delivery times range from around 10 business days. In rare occasions custom agents may delay delivery of some packages, and delivery may exceed 14 days to as many as 30 days. Please note that First Class Airmail provides partial tracking only depending on the country.
We are unable to affect your country's sorting or customs processing times. During the holidays especially, these times are longer than usual.
Please contact us if you have any questions at firstname.lastname@example.org