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RETURNS

Things happen! Things don't fit! We want you to be happy with your purchase, and accept most unused and unworn merchandise for a refund or merchandise credit. Store purchases may be returned within 10 days. Online purchases may be returned within 14 days.

All items must be in the original condition, unworn, unwashed, with original tags attached. Clearance items, undergarments, accessories, and jewelry are final sale.

Please read all instructions, exceptions, and limitations below. By purchasing from our store, you agree to these terms.

Returns may be initiated within 14 days using the following link:

RETURNS

FREE RETURN OPTION - When you select store credit for your return.

$5 RETURN OPTION - When you select the original payment method for your return 

If you choose to return the item using your own shipping method, please include your original order # with the return or print your order confirmation email. If you created an account at checkout, you are able to print a packing slip when you log in.

We do understand that things do not fit sometimes, or you even change your mind, and we strive to be as helpful as possible in making your shopping experience the most pleasant one! In order for us to keep the shipping fast, provide you with the lowest shipping costs possible, and be fair to every customer, we ask you to please not return ineligible items below. 

ITEMS NOT ELIGIBLE FOR RETURNS

  • Items that are outside of our 14 day return period (return period starts on day of delivery. Returns must be postmarked within 14 days)
  • Clearance items
  • Items that appear worn or used (This includes odor, missing pieces, damaged)
  • Items that are missing tags or have reattached tags in any way
  • items that appear to be tampered with in any way
  • Jewelry/Accessories are final sale
  • Personalized or custom items
  • Items missing receipts/packing slips without prior communication/authorization
  • Items that are not packaged properly and safely. Items that are returned damaged. 

We reserve the right to make a decision whether the item is eligible for return. If your item is not eligible for return, we are able to ship it back, as the customer's expense. All items unclaimed within 1 month will be donated.

REFUNDS

Refunds and/or credits will be initiated and issued within 2-3 business days of receiving the returned items. This does not include bank processing time. Please allow for longer processing times around holidays. 

DAMAGED ITEMS

If you receive an item that is damaged, please contact us within 3 days with photos. Please do not return the damaged item without prior communication, as we will not be able to refund it. 

RETURN PACKAGING

All returns must be repackaged in the original packaging (protective bag) to ensure that the item is returned in the safe and original condition. Items that are returned in only a shipping bag will not be accepted. Our return label does not include insurance and damage to the items will not be our responsibility. 

 INTERNATIONAL RETURNS 

Please contact us for a return authorization, and we will provide you with a return address.

QUESTIONS?

If you have problems with your order or have questions on how to return your item, please contact us at help@modandsoul.com

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