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RETURNS

 Returns may be requested within 15 days. Please email us info@modandsoul.com with your order # and the items you would like to return, and we will respond with a return label within 24 hours.

We want you to be happy with your purchase, and accept most unused and unworn merchandise for a full refund. Items purchased in store and online may be returned to our store within 15 days for a full refund. Online returns that are shipped back will be refunded minus a small return shipping fee to be calculated at point of refund.

 

All items must be in the original condition, unworn, unwashed, with original tags attached. Clearance items, undergarments, accessories, gifts, home goods, handmade items, and jewelry are final sale.

 ITEMS NOT ELIGIBLE FOR RETURNS

  • Items that are outside of our 15 day return period (return period starts on day of delivery. Returns must be postmarked within 15 days)
  • Clearance items/Items marked FINAL SALE
  • Gift Cards
  • Items that appear worn or used (This includes odor, missing pieces, damaged)
  • Items that are missing tags or have reattached tags in any way
  • Items that appear to be tampered with in any way
  • Jewelry/Accessories are final sale
  • Items that are not packaged properly and safely. Items that are returned damaged. 

We reserve the right to make a decision whether the item is eligible for return. If your item is not eligible for return, we are able to ship it back, as the customer's expense. All items unclaimed within 1 month will be donated.

REFUNDS

Refunds will be initiated and issued within 2-3 business days of receiving the returned items. This does not include bank processing time. Please allow for longer processing times around holidays. 

DAMAGED ITEMS

If you receive an item that is damaged, please contact us within 3 days with photos. Please do not return the damaged item without prior communication, as we will not be able to refund it. 

RETURN PACKAGING

All returns must be repackaged in the original packaging (protective bag) to ensure that the item is returned in the safe and original condition. Items that are returned in only a shipping bag will not be accepted. No additional paperwork is required if the return label is provided by us. Our return label does not include insurance and damage to the items will not be our responsibility. 

 

QUESTIONS?

If you have problems with your order or have questions on how to return your item, please contact us at help@modandsoul.com

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